Returns & Cancellations

Return Period

You may request a return within 7 days from the date you receive the product, without providing a reason.

How do I return a product?

• Go to My Account > My Orders, open the relevant order, and create a Return Request for the product you wish to return.
• Your request will be reviewed by the seller and Yobiki. Once approved, you will be informed about how and where to send the product.
• The product must be unused and in resalable condition and, where possible, returned with its original packaging and invoice.

Non-returnable products

• Personalized, custom-made, or made-to-measure products.
• Hygiene and cosmetic products with opened packaging, and underwear.
• Perishable products.

Refunds

Once your return has been approved and the product has been received by the seller, your payment will be refunded according to your original payment method: card payments will be refunded to the card used for the purchase (it may take several days for the refund to appear, depending on your bank); payments made by bank transfer or cash on delivery will be refunded to the bank account you provide.

Order Cancellation

You may cancel an order that has not yet been shipped from My Account > My Orders.

Contact

info@yobiki.com · +90 533 838 20 21